6 August 2025 - Exchanges are often positioned as the ultimate solution within the returns process to maintain your sales. It sounds attractive, but it often leads to technical problems. Discover how you can use coupons for exchanges. 

25 June 2025 - On average, 18% of returns from webshops with physical stores are returned in-store. In-store returns are a convenient return solution for customers, especially when they want to exchange or replace a product immediately. Read more about buying online and return in-store (BORIS) in this article. 

13 June 2025 - Paid or free returns? Large e-commerce players, such as Zara and H&M, have been experimenting with paid returns for some time, and smaller stores are now following their lead. In this article, we list all the pros and cons of paid and free returns.

17 February 2025 - As a webshop owner, you've probably experienced it before: customers returning products that are obviously worn, opened or damaged. A waste of your time, money and energy. In this article you'll find out everything you need to know about return conditions and we share free templates you can use. 

19 February 2025 - The number of online purchases increased again last year. So, good news for online retailers. But increased sales also means more returns. How to arrange the return of online purchases as a webshop owner and what to consider as a consumer when returning your products, you can read in this article.

6 January 2025 - You want to start optimizing your returns process, but where do you start? We understand that getting a grip on your returns can sometimes feel like a math lessons; with many variables and data. You just don't know where to start. No worries, in this blog we'll help you get started. 

12 December 2024 - Returns are an inevitable part of e-commerce, but not all returns are the same. In this blog, you'll discover what types of returns there are, why they happen, and - more importantly - how you can reduce them.

9 December 2024 - In 2025, a streamlined returns process remains essential to a successful e-commerce strategy. Innovations such as automation and data analytics are changing the way webshops handle returns. Here are the latest insights.

4 December 2024 - 2025 is approaching fast! You're probably busy with the aftermath of Black Friday, and with Christmas right around the corner, the last thing you want to worry about is planning for next year. However, it doesn't hurt to look ahead and plan for next year. This blog lists the most important trends.

23 October 2024 - To properly process a return, a return label is required. In this article, we will show you how Returnless can replace the paper return label to a digital return label and an efficient return process. 

21 June 2024 -  In this article we will show you specific examples that will help you speed up your return handling with the use of automations. Get inspired or use one of our 6 ready-to-use templates of automations.

13 September 2024 - By optimizing your return logistics, you save costs, improve customer satisfaction and therefore increase sales. What exactly return logistics means and how you can improve it to maximize your sales, you can read in this article.

19 July 2023 - Expanding your store? Or thinking about crossing borders? Here's what you need to know about your return policy.

3 June 2023 - Returns are one of the biggest challenges in e-commerce. Returns cost time and money and are often a source of stress: let's change that!! 

3 Feb 2023 - Ever wondered what's the best way to set-up your return form? We share with you our best practices and tell you all you need to know.

31 Jan 2023 - Your return policy tells your customers when a purchase is allowed to be returned and when not, but there's a lot more to cover.

22 Dec 2022 - We will give you insight into all the trends for 2023 and we'll give you tips on how to implement these in your return strategy.

26 Oct 2022 - By setting up Return Rules you are able to decide - automatically - what should happen with each return. We share with you the most popular Return Rules used by our customers.

20 Oct 2022 - A good return policy can be very profitable. How to set this up?

3 Oct 2022 - Peak season is the busiest time of the year for many online stores. Which is great, but how do you get your returns in control?

23 Sept 2022 - Want a better overview of all returns in your warehouse? We share the benefits of using a WMS for your return strategy.

20 march  2022 - A business reply number offers a solution that makes the use of printers and labels a thing of the past. Why doesn't every webshop use this?

23 feb 2022 - Return fraud is one of those things that come into play once you start a webshop. We give 5 tips.

23 feb 2022 - The right of return does not apply to certain products and services. Check here which products and services this applies to.

10 March 2021 - If you want to make sure you have included all the necessary info in your return policy, you can also use one of our templates.

19 Oct 2020 - You can get a lot of valuable data from a return shipment. With these learnings you can prevent them in the future.

2 nov 2020 - A smooth returns policy removes a lot of the workload that returns bring. Why is it that your returns policy has so much impact?