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legal return period merchant, or the right of withdrawal

Not all customers are satisfied with the products they order in your online store, and unfortunately some customers might decide to return their purchase. In the EU the so-called right of withdrawal applies, whereby a purchase can be returned within 14 days without giving reasons. In this article, you'll find out exactly what the legal return period means for online stores.


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knowledge base.

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What are the exceptions to the right of withdrawal?

23 feb 2022 - The right of return does not apply to certain products and services. Check here which products and services this applies to.

Examples of return conditions on your own return page.

10 March 2021 - f you want to make sure you have included all the necessary info in your return policy, you can also use one of our templates.

Returns are the best product feedback.

19 Oct 2020 - You can get a lot of valuable data from a return shipment. With these learnings you can prevent them in the future.

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Get control over your returns.

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