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legal return period merchant, or the right of withdrawal

Not all customers are satisfied with the products they order in your online store, and unfortunately some customers might decide to return their purchase. In the EU the so-called right of withdrawal applies, whereby a purchase can be returned within 14 days without giving reasons. In this article, you'll find out exactly what the legal return period means for online stores.

knowledge base.

Distance selling: what are the rights? 27 March 2024 - Distance selling: It means a purchase is made without personal contact between buyer and seller. Want to know what the rules on distance selling are? Then keep reading. 
What is the legal return period of online purchases? 14 March 2024 - In this article, you will learn all about the legal return period; what it is, how best to deal with it as an online retailer and what you need to consider.
Lots of returns after the holidays? 5 February 2024 - lots of returns after the holidays? here's what you can do about it. Here's what you van do about it!
Reducing return costs? 18 December 2023 - As an online shop, how can you reduce return costs? With these handy tips, you can drastically reduce return costs!
Right of withdrawal after online purchase: what are my rights? 15 nov 2023 - What is right of withdrawal after online purchase and what are the rights for consumers? You can read it here!
Expanding your webshop globally.

19 July 2023 - Expanding your store? Or thinking about crossing borders? Here's what you need to know about your return policy.

A strong return process in 2023.

3 June 2023 - Returns are one of the biggest challenges in e-commerce. Returns cost time and money and are often a source of stress: let's change that!! 

Create the perfect return form for your webshop.

3 Feb 2023 - Ever wondered what's the best way to set-up your return form? We share with you our best practices and tell you all you need to know.

The return policy: All you need to know.

31 Jan 2023 - Your return policy tells your customers when a purchase is allowed to be returned and when not, but there's a lot more to cover.

Paid versus free returns? 🤔

30 May 2023 - In doubt whether or not you should charge your customers for returns? We'll tell you what you should consider so you can make a better choice.

4 return trends for webshops in 2023

22 Dec 2022 - We will give you insight into all the trends for 2023 and we'll give you tips on how to implement these in your return strategy.

Top 3 most popular Return Rules

26 Oct 2022 - By setting up Return Rules you are able to decide - automatically - what should happen with each return. We share with you the most popular Return Rules used by our customers.

A return policy that makes you AND your customers happy.

20 Oct 2022 - A good return policy can be very profitable. How to set this up?

4 tips for getting control over your returns during peak season.

3 Oct 2022 - Peak season is the busiest time of the year for many online stores. Which is great, but how do you get your returns in control?

The benefits of a WMS for return handling.

23 Sept 2022 - Want a better overview of all returns in your warehouse? We share the benefits of using a WMS for your return strategy.

Why do online shops still use a reply number for returns?

20 march  2022 - A business reply number offers a solution that makes the use of printers and labels a thing of the past. Why doesn't every webshop use this?

5 tips to prevent return fraud.

23 feb 2022 - Return fraud is one of those things that come into play once you start a webshop. We give 5 tips.

What are the exceptions to the right of withdrawal?

23 feb 2022 - The right of return does not apply to certain products and services. Check here which products and services this applies to.

Examples of return conditions on your own return page.

10 March 2021 - f you want to make sure you have included all the necessary info in your return policy, you can also use one of our templates.

Returns are the best product feedback.

19 Oct 2020 - You can get a lot of valuable data from a return shipment. With these learnings you can prevent them in the future.

The benefits of a good returns policy

2 nov 2020 - A smooth returns policy removes a lot of the workload that returns bring. Why is it that your returns policy has so much impact?

Get control over your returns.