Our tip is to offer several options in your returns process to keep your customers and sales. An example of this can be found below:
- I would like to exchange the product: The return label is free in case you want to exchange the item. You can also specify which item you want to exchange and in which size or simply choose a coupon to place a new order.
- I would like a voucher code: The return label is free of charge or you can choose a voucher with 10% extra credit.
- I would like my money back: The cost of the return label is €5.95. Complete your request and receive a return label immediately.
Example of one of our customers. Review the success story here.
If customers have the three options above, the choice of a voucher or a new item is more attractive, especially for customers who enjoy buying from your online shop.
If you manage to persuade people to give your brand a second chance via a new order, this also increases customer lifetime value: customers are more likely to continue buying from you in the future if they are satisfied with the replacement item.
Wondering how to apply such a return policy within your current process? Feel free to hop on a call with us to talk about the possibilities.
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Experience our platform yourself by creating a free account. You can set-up and test out a return form in your branding, and check out all our features first hand.