Designed for webshops.
finally, a way to gain control over returns.
All-in-one Return Platform with one clear overview of all your returns from any source. Giving you a way to handle returns faster, lower costs and optimize your products to prevent future returns.
✅ A clear overview of what is returned, when and why.
✅ Prevent future returns by learning from return analytics.
✅ Keep revenue by offering exchanges via coupons.
still using printed return forms?
How's that working out for ya?
Are printed return forms or 'labels in the box' the best way to handle your returns? Let's be honest, not really. If your logistics struggles to catch up on processing returns, and your customer support is constantly answering return questions, then you should consider switching it up. Here's why:
❌ No idea what, when and why items are returned
❌ No overview for you or your customers
❌ No automation
❌ One big mess, basically...
Want to get serious about your return strategy? Let's talk.
the return process.
How Returnless works.
a return form.
100% customizable & on-brand
With the smart return form, customers can independently create a return label and choose their favorite return method from their own selection. One clear returns process makes up for fewer customer service questions.
The return form is set-up in your webshops branding. With custom fields, drop-downs, checkboxes & photo uploads you ensure that you receive the correct return information.
offer exchanges with coupons.
Instead of plainly offering refunds, you can offer your customers a coupon code with store credit as another refund option. Your customers receive a code with which they can place a new order from their initial order amount. This way you won't lose your revenue and your customer is free to repurchase a new item at any given time.
On average 30% of all customers choose a coupon instead of a refund!
never again approve or reject returns manually with return rules.
You set the rules & conditions.
Your return policy decides which items are allowed to be returned and which item you reject. With Return Rules you can easily automate your policy. Once set-up Return Rules decide what should happen for each type of return. What rules & conditions do you want to set? Some examples:
- Return period expired? > Reject return
- Product is X? > Manually approve return first
- Product damaged? > Offer free return
all carriers. endless return options.
You ask. We carry.
European customers? We got you. Large parcels? No problem! Let your customers choose their favorite carrier.
You can easily integrate Returnless with all carriers throughout Europe. Regardless of whether you want to use pick-ups or printerless. You choose which carrier and return options you want to offer.
Regardless of whether you want to work with your own carrier contracts, or with ours. It's up to you!
run tasks & actions automatically with automations.
With automations you set up triggers to decide when an action should be executed.
This enables you to create intelligent workflows that automatically generate coupon codes, notify customers, update statuses and more!
With real-time insight into your return data, you have the tools to get started with the performance of your product range. Dive deep into your returns and avoid returns even before you sell!
All your returns in one overview. This way you can see exactly what is returned, when and why. You close, refund and track every return from the return portal. Handling returns has never been so smooth.