pricing.
pricing.
compare.
Rates are based on your monthly return volume. Choose the plan that best fits your needs.
compare.
Rates are based on your monthly return volume. Choose the plan that best fits your needs.
GDPR compliant ISO27001
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integrate.
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automate.
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accelerate.
integrate.Our advice for Starters. You want to get started with core features and essentials. |
automate.
Our advice for Mid-market. You are ready to scale with automations and analytics. |
accelerate.Our advice for Enterprise You have a high return volume and need a custom plan. |
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| Return forms | Unlimited | Unlimited | Unlimited |
| User accounts | Unlimited | Unlimited | Unlimited |
| Add multiple stores & channels | |||
| Return reasons | |||
| Follow-up questions | |||
| Paid or free returns | |||
| Multi-language | |||
| Customer tracking page | |||
| Live chat with customer | |||
| Email notifications | |||
| Instruction templates | |||
| Image attachments | |||
| Video attachments | |||
| Embedded forms | |||
| Payment requests | |||
| Remove branding | |||
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| Return rules | |||
| Gatekeeper | |||
| Dynamic return costs | |||
| Automations | |||
| Stimulate revenue retention | |||
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| Approve without shipment | |||
| Reject return | |||
| Refunds | |||
| Exchanges via coupons & gift cards | |||
| Repairs & warranties | |||
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| Global shipping methods | |||
| Foreign currency | |||
| Multi-carrier | |||
| Multi-collo & paperless | |||
| Shipping instructions | |||
| In-store returns | |||
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| Dashboard | |||
| Return analytics | |||
| Catalog analytics | |||
| Customer analytics | |||
| Retention analytics | |||
| Shipment analytics | |||
| Productivity analytics | |||
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| REST API | |||
| Webhooks | |||
| E-commerce platform | |||
| Warehouse management system | |||
| Shipping platform | |||
| Marketplaces | |||
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| Chat, email & video calls | |||
| Onboarding | |||
| Dedicated Success Manager |
FAQ.
Do you offer a free trial?
Yes, we offer a free trial. Create your free account and explore all Returnless features at your own pace. Configure everything the way you like, and when you’re ready to start processing real returns, simply choose the subscription that fits your needs to go live.
What happens after the free trial ends?
During your free trial, you get access to all Returnless features. Your account runs in test mode, so you can explore, set up, and customize everything the way you want. Once the trial ends, you’ll need to choose a subscription to go live and continue using your setup.
What are the biggest differences between integrate and automate?
In a nutshell, Integrate gives you all the essential features of Returnless to get started quickly.
When you’re ready to scale, Automate is the better fit, with automations that reduce the time you spend on each return, and analytics that help you identify and fix issues in your assortment to lower your overall return rate.
Is there a custom plan option?
Yes, we offer a custom plan option, if you handle a large number of returns per month. The Accelerate plan can be fully customized to your needs and lets you work with a flexible pay-as-you-go model. Please contact us about this plan if you need further details.
I want to get started, what do I do?
If you’re ready to go live with Returnless, simply create an account and set up your preferences. To get started, follow these steps:
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Configure your return form
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Select your shipping methods
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Connect your store
Once everything is set up, choose your subscription to take your return process live.
How is my subscription fee calculated?
Your subscription fee is based on your monthly return volume and the plan you select (Integrate or Automate).
We also offer a custom option - our Accelerate plan - which includes a flexible pay-per-use model.
Are there any setup fees?
No, there are no setup fees. You can start using Returnless right away without any additional costs.
What happens if my return volume increases or decreases?
Your monthly price is based on your return volume. You can upgrade or downgrade your plan to match your current needs. If your return volume increases, we recommend upgrading your plan - this will lower your cost per return.
Can I upgrade or downgrade plans any time?
We offer two subscription options: monthly or annual.
If you choose a monthly plan, you can upgrade or downgrade at the start of any new month.
If you choose an annual plan, you can upgrade at any time. Downgrading is possible once your subscription period ends.
How does billing work?
If you choose an annual subscription, you’ll receive one invoice for the full year.
If you choose a monthly subscription, you’ll receive an invoice each month for your plan.
start your free trial today!
Play around and test out all features for free - no credit card required! Or schedule a demo with one of our colleagues if you'd like more info first.