Example return conditions fashion.
Return conditions
Is your package not to your satisfaction? How unfortunate! Of course we want to solve this quickly for you. You can return a product within [return period] after receipt. Our return service is possible for products that meet the following conditions:
- The product is complete, in original condition and undamaged.
- The product has original labels, tags and/or cards.
- The product is (if possible) in its original undamaged packaging.
- The product is unworn and unwashed.
How can I return my order?
You can easily register your return via the link below. Fill in our return form and choose your favourite shipping method.
[Create a return label now]
Rather use the European model withdrawal form? This is also possible, but not mandatory. This is how you let us know that you are cancelling your order. You can download this form [here].
How long do I have to return my order?
According to the right of withdrawal, you have 14 days for consideration after receiving your parcel. [However, we want to give you a little longer to make your choice. Therefore, you have [x] days to register your return with us]. Once you have registered your return, you have another 14 days to return your package.
Can I try on ordered products before returning them?
Of course you may try on the products you receive. Make sure not to wear them[ and not to break the seal of hygiene-sensitive products]. If we see any damage or wear and tear that shows that more than just the product has been assessed, we will reduce the amount you get back by the resulting depreciation.
What are the charges for returning my order?
[Returning our products is completely free of charge].
[For package returns, you pay only €[0.00]. This will be deducted from the amount you get back from us].
What happens when I have returned my order?
As soon as your parcel reaches the supplier, you will be informed about the return process. We will notify you when the return parcel arrives, when we will process it and when you will be refunded. [If you return the whole parcel, we will also refund the delivery costs, unless you have chosen a more expensive delivery method when ordering]. Upon receipt of your return, we will process it within [x] days at the latest.
How long will it take to receive my refund?
Once we have received your return package, we will refund your purchase price [and any delivery costs] within [x] days at the latest. We may wait to refund until we have received the return or until you have proved that you have sent it back. The amount will be credited back to your chosen payment method.
Which products cannot be returned?
Due to hygiene reasons, these products are excluded from our returns service when the seal is broken:
- [Enter products that apply here. Some examples below].
- Insoles and non-slip soles;
- Underwear;
- Shapewear;
- Socks and tights;
- Swimwear.
The following products are also excluded from our returns service:
- Customised or personalised products;
- Gift vouchers and cards.
