why a WMS returns solution makes the difference in your returns process.

The benefits of scalable return logistics in your warehouse

If you already have a WMS integrated, you know the benefits for your warehouse: optimized storage, fewer errors, reduced costs and less frustration for your staff. By not only optimizing the processes in your warehouse with your WMS, but linking it to your returns solution, you'll enjoy numerous benefits in returns processing as well.

⚙️ Automation

Without an integration, your logistics staff manually have to look up the corresponding order in your WMS when a packaged arrives. They probably have to open the package to find out what's inside and to check the returned products. If your WMS is linked to your return solution, all you have to do is scan the barcode on the return package and the return information is automatically retrieved.

💸 Faster refunds

When a return package arrives at the warehouse, it is immediately scanned and recognized by the WMS. After unpacking and checking, refunds can be initiated automatically. Thanks to real-time data exchange, the system is immediately aware of the approval of a return and the refund process can be handled immediately and without manual intervention.

🚚 Flexible returns

Not every return requires the same handling process. Sometimes a return package needs to be sent to a different address, such as when you have multiple warehouses or offer a repair service. By linking your returns solution to your WMS, you can arrange this even before the package is shipped. This way you avoid unnecessary transport movements and save time and costs.

📦 Overview of your returns

When your WMS is linked to your returns solution, you always have real-time insight into incoming returns and the reasons for them. Is the product damaged or did the customer order several variants for comparison purposes? If you know in advance why a package is returned, you can save time on manual checks and not only better manage your stock and assortment, but also schedule your staff more efficiently.

⚠️ Fewer errors

The more separate systems, the greater the risk of errors. Integrated systems automatically exchange the necessary data so that information is always available when and where you need it. No more hassles with orders that don't match returns, and no more mistyped order numbers or other human errors.

Want to learn more about the benefits of a WMS in returns processing? You can read about it in this blog on the benefits of a WMS in returns processing.

How does the link between Returnless and your WMS work?

Do you use Returnless as a returns solution? Then you can easily link the returns platform to your WMS via a seamless integration. Once the link is established and the digital returns form is set up, the process is as follows:

1. As soon as customers want to return an item, they register their return via the digital return form on your website. You can fully personalize it and embed it in your website. After customers enter their order number and email address, Returnless automatically retrieves the order details from your WMS. They can then easily select the products they want to return.
   
   
2. After a customer enters their return reason and then confirms the return, a return label is immediately generated via Returnless or the WMS. You can configure this flexibly, allowing you, for example, to set different return addresses for different return reasons, add certain return codes or let customers choose their preferred return method.
   
   
3. After the customer sends the package and it arrives in your warehouse, you can scan the return directly and process it in the WMS. Through the link, the WMS sends the current status directly to Returnless. With this, Returnless can then automatically initiate the refund or, in the case of an exchange, create a coupon with shop credit, for example.