compare your shop with your industry.

The Return Benchmark 2026 is the yearly report on return data and trends for online retailers by Returnless by JTL. It is released before peak season, so you can compare your own returns with the market and prepare for the busiest weeks of the year.

For online retailers, e-commerce managers and fulfilment teams who want to know how their returns compare with other online retailers. Whether you are planning staff for peak season or reviewing your return policy, the benchmark gives you a reference point.

More than 250 data insights on returns in peak season and beyond. Among other things: when return volumes rise, why customers return, which return periods and policies are most common, how online retailers charge for returns, and how much is resolved with store credit.

Next to the full report, you get a personal page for your industry. It compares your industry with all industries: your busiest return weeks, top 5 return reasons, most common return period, paid or free share and store credit. There are pages for 11 industries.

From more than 1,500 online retailers that process their returns through Returnless. The data covers October 2025 to September 2026 and is compared with the same online retailers a year earlier.

Yes. Fill in the form at the top of this page and choose your industry. The full report and your industry page land in your inbox.