reports & insights.

Discover the latest research from Returnless. Annual benchmarks, trend reports and
practical checklists. Every edition in one place. 
Withdrawal button checklist - banner@4xv2
cHECKLIST · eu REGULATIONS

withdrawal button checklist.

The EU Withdrawal button is mandatory from 19 June 2026. This 18-point checklist covers every legal requirement. From button accessibility to refund rules, so you can be prepared in time. 

2026
trend report · forecasts

the state of returns.

The State of Returns 2026 uncovers the key trends shaping e-commerce returns in 2026. Featuring 50+ insights based on Returnless platform data and leading market research.

The state of Returns - banner@4x

 

Return benchmark - banner@4v2x
benchmark report · peak season

return benchmark.

The Return Benchmark 2025 is a data-driven report that combines the experience of 1250+ webshops in Europe, Returnless platform data and market trends, into one Benchmark with 30+ insights about returns during peak season.

Editions 2025 Latest 2026 Coming this year
rapport · PIEKSEIZOEN

de klantreis tijdens het piekseizoen.

Een gezamenlijk onderzoek met Sendcloud en Salesupply naar de 100 grootste Benelux webshops. Hoe hebben zij hun klantreis ingericht en welke patronen maken het verschil tijdens de drukste weken van het jaar.

2026
De klantreis tijdens het piekseizoen - banner@4x

make returns your strongest touchpoint. 

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