Picqer- wit

Process returns quickly and easily with our Picqer integration.

Customers can register returns independently via our Picqer integration. Returnless retrieves the order information in real-time from Picqer. Customers can easily check which products are being returned and why, and with which carrier they want to ship. With one scan you have all this information at hand in your own return portal and in Picqer.


Picqer returns.

A smooth return process with our Picqer return integration.

Customers enter an order number and e-mail address so that the order with product information (including photos) can be loaded real-time from Picqer into the smart return form of Returnless. After the customer has created the return, it is automatically pre-notified in Picqer.

Smart use of the Gate-Keeper enables us to prevent specific returns. Think of returns outside the return period of 14 days, or damaged products. These can first be approved by the webshop.


all return information
at hand.

Return received. Update stock. Ready for next sale.

Return packages arriving at the warehouse can be scanned using the barcode on the shipping label. The return information immediately appears in Picqer. In addition, customers automatically receive a notification that the return package has arrived.

After checking the items, the stock is automatically updated for items that can still be sold.

everything in sync.

Faster return handling with Picqer.

Picqer and Returnless feed each other with information. For example, if you change a return status in Picqer, this will also change in Returnless. Usefu! Especially when a package has been received by the warehouse and is approved for refund within the Returnless account.

Internal messages posted in the Returnless platform are also visible in Picqer. Ideal for customer service comments posted when creating a return.

When one item consists of several parts and is located at different pick locations, you can choose to show it as one bundled product or choose to display it as separate products in the return form.


insight in your return data.

More return analytics. Less sweat.

By combining the WMS from Picqer and the return process through Returnless, you have the perfect combo!

With Returnless returns are pre-notified. This gives you more control by deciding what can and cannot be returned. Providing you with the opportunity to prevent unnecessary returns. In addition, you immediately collect all the return data you need to prevent returns in the future. You can easily analyze all return data via return analytics.

integration instructions.

Need help? We offer free technical support and help you with implementation.
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Step 1 - Configurate Picqer.

To ensure that we can correctly pre-register returns, we recommend the following configuration:

Go into your Picqer environment to Settings > Returns. Click on + New status to create a new return status.The statuses depend on how you want to organize your return process yourself, but we recommend at least the following statuses in Picqer:

  • Name: Is expected
  • Default status: No
  • This is a completed state: No

  • Name: Approved
  • Default status: No
  • This is a completed state: No

  • Name: Completed
  • Default status: No
  • This is a completed state: No

If you want to use multiple statuses, you can add them in the same way.
Up to 9 statuses.

Then click on + New reason and create the return rules you want to use. Our advice is to use the same return rules as the reasons in Returnless. If you already have existing reasons, you can use those too. Later you link the right rules together. Check the complete list here.

Step 2 - Generate an new Picqer API key.

Go into your Picqer environment to Settings > Api Keys and click on New API key to generate the new API key.

Step 3 - Enter API key.

When the API key is created you can enter it in your return portal. Go to Integrations and click on the button Add new integration, selectr Picqer and fill in the following information:

  • Is it actief: Yes
  • Integration title: name for the integration (can you fill in yourself).
  • Type: ERP
  • Order info URL: example -> https://returnless.picqer.com/
  • API User:This is the api key that you generate from Picqer.
Then you can save the integration.

Then go to Company details and again fill in the data at the Picqer tab and click on Save.

Step 4 - Import Picqer configuration.
Go to Return forms and click next to the preferred form on Edit. Scroll down and open option en  Webshop integration (old) and choose the platform Picqer and click on Save changes. Then click on Webshop integration and select the integration that you created in step 3 at Order info Integration
Yes! You are now connected with Picqer!
We will go through the following steps together during the Technical onboarding, No sweat! If you already want to prepare these yourself, that's no problem.
Step 5 - Import Picqer configuration.

Go again to Webshop integration and click on Connect with Picqer. Then we import the return status, return rules, VAT Groups and templates from Picqer.

You can continue the configuration by checking the following settings:

  • Return Status: Expected
  • Return template: Choose your preferred Picqer template
  • Validation method: Choose email or zip code here, depending on your wishes. By default we use email, but if you want to validate orders from Bol.com or another marketplace, the zip code is recommended because the customer's email address is often not available.
Step 6 - Connect return rules.

In the settings of the return form, go to Connect Picqer Return reason and connect the preferred Returnless rules to the rules of Picqer. Note: the Returnless return rules must be unique. Use each return rule no more than once. You don't have to use all Picqer return rules, so rules can be skipped if you don't want to use them.

Step 7 - Connect Picqer return statuses.

Go to the settings of the return form to Connect Picqer Return status and connect the preferred g Returnless status to the status of Picqer. We advice the following configuration:

Picqer Status Returnless Status
Expected Created
Approved Approved
Complete Administratively processed
Step 8 - Created Picqer webhook.

1. Go to Picqer webhook environment in the return portal.
2. Click op Add Hook and create On Return Change webhook.

With this webhook we make sure that as soon as the status of a return is updated in Picqer, it will also be updated in Returnless.
Once the webhook has been created, the installation is complete.



Want to see Returnless in action? We love to give you a tour through our platform. Plan a 15-min demo with one of our colleagues and we will show you all in's & out's.

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See for yourself? Sure! You can experience the return process first hand from a consumers point of view. You can request a custom return form in your branding below.