Greyhound returns

process customer service inquiries directly in Greyhound.

Answer inquiries about returns from Returnless directly in GREYHOUND – without switching platforms, with linked tracking numbers, status & direct access to the Returnless backend.

With the Returnless add-on, return information and inquiries are automatically retrieved in GREYHOUND and answered by the team in the email-like interface – without duplicate processing and with maximum transparency. Meaning, one smart inbox for everything, eliminating the need to log into multiple systems.

increased efficiency due to automation.

GREYHOUND automatically assigns messages to the right teams or agents and filters out unimportant messages. This leaves valuable time for responding.

Over the weekend, automated replies with order information can be sent to customers. With GREYHOUND, you have complete control over your SLA and those of the marketplaces, eliminating the risk of service quality downgrades.

As soon as an inquiry regarding a return arrives in GREYHOUND, the Returnless add-on displays all relevant details in real time in the side panel: return number, current status, linked shipment numbers including tracking, and a deep link to the Returnless backend. Your team can immediately see where the package is and what the next steps are.

transparancy throughout the entire team - without language barriers.

GREYHOUND automatically routes incoming requests to the right teams and answers standard questions directly. AI also recognizes topics and delivers personalized, instant answers – for less effort and faster response times.

With the optional translation functions for all written messages, international customer service becomes independent of native speakers.

The translation function helps the service to understand customers correctly right away. Answers are translated into the correct target language at the touch of a button.