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from chaos to control.

Partywinkel and Babywinkel, managed by Patrick and Casper, found the solution to their return challenges with Returnless. Fully onboarded within days and immediate results: fewer defective returns, more overview, and satisfied customers. Thanks to the user-friendly software, they save incredibly amounts of time and costs. ‘Returnless operates perfectly!’ says Patrick enthusiastically. Find out how Returnless is enabling their growth!

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Less costs, more profit!
Increased efficiency
improved control & oversight
Reduced amount of defective returns
Excellent customer experience
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short intro.

Patrick, owner of Partywinkel and Babywinkel together with his business partner Casper, have been in the party business for many years. What once started as a small shop managed from home, has grown into the largest online party shop in the Netherlands and Belgium. Its success has not gone unnoticed, because since last year Partywinkel has also been selling actively in Germany, France, Poland, Spain and Italy. In addition to running a successful party shop, the duo has also made the move into the baby industry with the launch of Babywinkel in 2021. ‘We had the opportunity to grow, and with the arrival of our children, the baby business fitted perfectly into the picture.’ says Patrick.
 

Tech stack:

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CMS

Shopify Plus

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QLS

Fulfillment

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Returns

Returnless

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the success story of Partywinkel & Babywinkel.

By Patrick Noij, owner of Partywinkel & Babywinkel.

For Patrick and his team, returning products was always a big challenge. ‘We had absolutely no idea how many returns were coming in and why.’ Admits Patrick. ‘Our return policy was almost impossible to manage because our stock was located in a remote warehouse.’ This lack of insight created inefficiencies and increased costs, forcing the company to look for a better solution for the returns process. The trigger to start looking at a returns solution like Returnless was clear: save time and money.

A new returns process.

Partywinkel's team ultimately chose Returnless because of the good vibe and connection with the team behind the software. ‘We immediately noticed that Returnless has been continuously developing and innovating, just like us.’ says Patrick. The software matched Partywinkel's requirements perfectly, and soon the decision was made.

Since implementing Returnless, Partywinkel's returns process has changed dramatically. ‘It is neat, clear and easy to use.’ says Patrick with contentment. ‘Issues are tackled and resolved quickly, and that gives us a lot of peace of mind.’ One of the biggest benefits they now experience is that faulty items are no longer returned. This has not only increased efficiency, but also provided economic benefits.

“Returnless is neat, clear and easy to use. Issues are tackled and resolved quickly, and that gives us a lot of peace of mind.”

Patrick Noij, owner of Partywinkel & Babywinkel

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Fast implementation and results.

The onboarding process of Returnless was lightning-fast. ‘We were live in a few days,’ Patrick recalls. ‘We are fast movers, and Returnless made it very easy to get up and running quickly.’ Although Patrick cannot share specific figures on time savings or reduction in return orders, he is more than happy with the results. ‘Thanks to Returnless we managed to reduce our costs immensely.’ he stresses.

“Thanks to Returnless we managed to reduce our costs immensely!”

Patrick Noij, owner of Partywinkel & Babywinkel

Proactive approach.

Patrick advises other merchants to invest in software that is easy to use. ‘Returnless’ software operates very smoothly, and new members of our team are ready to use it quickly,' he shares. He also appreciates Returnless' proactive approach. ‘We have regular calls, they provide good updates and are always innovative. On top of that, their newsletters are always informative and packed with new features and updates.’

 

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A future with Returnless.

On the future of their return process, Patrick is positive. ‘For now, we are not really missing anything in our returns process,’ he says. ‘Everything just works very well for us.’

With Returnless' support, Partywinkel has not only implemented an efficient and cost-effective returns process, but also improved their customer service and customer satisfaction. ‘We're extremely happy with how well everything is working.’ concludes Patrick with satisfaction.

“Returnless' software operates smoothly, and new members of our team are ready to use it quickly. We're extremely happy with how well everything is working.”

Patrick Noij, owner Partywinkel & Babywinkel

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