support.
FAQ about returns via Returnless:
I can't download my return label. What should I do?
Check if your address details are correct and click "Try Again." Still not working? Contact the webshop via the "Support" button on the status page of your return request.
I'm still waiting for my refund. When will I receive it?
Contact the webshop via the "Support" button on the status page of your return request. They can check your order and return status. Please note that it may take 7 to 10 days for your return to be processed.
Can I cancel my return?
Yes, contact the webshop via the "Support" button on the status page of your return request and let them know you want to keep the order. They can cancel the return for you.
I'm not receiving updates on my return shipment. Where is my package?
Sometimes the carrier doesn’t provide updates, even if your return has arrived. Check with the webshop via the "Support" button on the status page of your return request. If your package is lost, the webshop can initiate an investigation with the carrier.
My return is lost, and I purchased insurance. How can I file a claim?
Contact the webshop via the "Support" button on the status page of your return request. They can initiate an investigation and notify Returnless that your return is insured. Returnless will then process the insurance claim, provided you meet the conditions.