Klium logo wit

 

“Make sure your returns process is in order with so little friction. Aftercare is extremely important to keep customers loyal to your brand."

Joey Engelen - Marketing & Pricing Manager

short intro.

Klium is there for the professional or experienced do-it-yourselfer who toils and sweats to achieve the best results. For them, there is no compromise between quality & service.

Return challenges:

Arrow-totheright    Inefficient use of time
Arrow-totheright  Manual return process
Arrow-totheright  Many contact moments during the return process

Klium
Succes Stories - Klium

the success story of klium.

Told by Joey Engelen, Marketing & Pricing

Klium is there for the professional or experienced do-it-yourselfer who toils and sweats to achieve the best results. For them, there is no compromise between quality & service. 

Since 2013, they have been their ally. Every day a large & close team fights for trust and satisfaction. They do this with a wide range of exclusively A-brand items in affordable prices. But also with logistics customization, fast deliveries & passionate employees who speak to their customers.

Welcome to Klium!

Our return process was semi-automated..

"The return process was semi-automatic at first via response forms in the Web shop, but always with manual intervention by a customer care employee who had to assign a return number."

 

A smooth return process for customer & employee...

"A more pleasant return process; that's already a step forward in the right direction."

 

Check this tip!

Make sure your return process is in order with as little friction as possible. Aftercare is particularly important to keep customers within your brand. Contact Returnless!

5 sterren

“Since we switched from a competitor and some haste was required, I can only say that what was promised has been fulfilled. Communication lines were short and everything was quickly set up to actually get started.”

Remco Nonnekes,
E-COM 2 GROUP

5 sterren

“We no longer receive any return related questions from our European customers. Literally, nothing at all. Thanks to Returnless, we managed to get the number of return questions to 0 within two weeks."

Stef Habraken,
FLANEUR HOMME

5 sterren

“Our KPIs pointed out that a difficult returns process had an effect on the long-term loyalty of our customers. To gain loyal customers for the long term, the entire customer journey must be in order, including your returns process."

Jimmy Joosten,
Jumbo Sports

5 sterren

“We now have a better return experience for our customers. With Returnless we can easily guide our customers to the returns portal, and have an overview of all returns and a faster way to process these.”

Kim Gropstra,
CARE FOR SKIN

Leonie

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Experience our platform yourself by creating a free account. You can set-up and test out a return form in your branding, and check out all our features first hand.

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