Manage and handle AFAS returns in one overview.
Connect your AFAS webshop to Returnless and easily manage returns. With the AFAS RMA extension you have real-time insights into your return data. This way you have the tools at hand to optimize the performance of your catalog.
Fix your returns with our AFAS RMA module!
With the Returnless returns platform you easily implement a return process to your AFAS. Customers enter an order number and email address so that the order can be loaded in real-time from AFAS.
By clever use of Return Rules we can stop and prevent unnecessary returns. For example returns outside the return period of 14 days, or damaged products. With Return Rules you have the ability to pre-approve returns.
AFAS return analytics.
Track performance of your AFAS webshop with return analytics!
In our return form, the customer can specify a return reason for each product. We use this to collect valuable data at SKU level.
Create reports by comparing sales data from AFAS with the return data of Returnless. What is the return percentage, which products are returned the most, and why?
what our users say:
“Since we switched from a competitor and some haste was required, I can only say that what was promised has been fulfilled. Communication lines were short and everything was quickly set up to actually get started.”
E-COM 2 GROUP
“We no longer receive any return related questions from our European customers. Literally, nothing at all. Thanks to Returnless, we managed to get the number of return questions to 0 within two weeks."
“Our KPIs pointed out that a difficult returns process had an effect on the long-term loyalty of our customers. To gain loyal customers for the long term, the entire customer journey must be in order, including your returns process."
“We now have a better return experience for our customers. With Returnless we can easily guide our customers to the returns portal, and have an overview of all returns and a faster way to process these.”
CARE FOR SKIN
Need help? We offer free technical support & implementation. Mail to firstname.lastname@example.org
The link between Returnless and AFAS contains the following functionalities:
- Get order information.
- Retrieve product information (including photos).
- Pre-notify returns as SalesOrder
Follow these steps to establish an AFAS link:
1. Create GET & UPDATE connector
To make the link work, we need two connectors in AFAS:
- GET Connector: Follow these steps to create the GET Connector: https://help.afas.nl/help/nl/se/App_Con_GS_AOL_Get_Add.htm
Select Profit_Salesorder in the data collection
- UDPATE Connector type FbSales: Follow these steps to create the UPDATE connector: https://help.afas.nl/help/NL/SE/App_Conect_UpdDsc_080.htm
2. Create APP Connector
Then create an APP Connector with the above Connectors, using this manual:
3. Set up integration in Returnless
In the Returnless returns portal, go to Integrations and set up the following:
- Is active: Yes
- Platform: AFAS
- Integration title: Choose a title, such as the name of the store.
- Type: Webshop
- API User/Password: The completed APP Key and password
- Save the integration.
Go to Webshop integration and select the last final integration in the following settings:
- Order Info Integration
- Webhook integration
- Save the form to complete the integration.
CUSTOM RETURN FORM
See for yourself? Sure! You can experience the return process first hand from a consumers point of view. You can request a custom return form in your branding below.