from scan to refund, no manual work required.

a return policy that fits with the webshop.

refund or giftcard?

one return strategy that fits all channels.

With sales on marketplaces like Bol, Amazon, Mediamarkt, Kaufland, Kruidvat, and Fnac, flexibility is key. Wherever possible, Smartphonehoesjes.nl uses Returnless as their return solution. Only when a platform doesn’t allow it - such as Amazon - they are required to use that default marketplace return flow.

To ensure every return flow runs smoothly, a separate return setup has been created for each channel and country. It starts with the return form, but also includes tailored integrations, return policies, and customer communication. All aligned with the specific sales channel. In these flows, customers cannot choose a giftcard; they always receive a refund and are provided with a free return label by default. This customized approach ensures that returns are seamless, even outside of their own webshop.

custom dashboards and product guides to prevent returns.

Insights from Returnless are actively used to improve both products and content. Category managers use a custom return dashboard to analyze, per category, why certain products are returned more frequently. Based on this data, concrete improvements are made, such as updating product descriptions, replacing images, or even removing products from the assortment.

One common return reason is customers ordering the wrong phone case. Which makes sense, given the huge variety of device models, release years, and subtypes. To address this, Smartphonehoesjes developed a unique device selection tool that automatically detects which phone you’re using to browse the website. It then only shows the products compatible with your device. A simple but smart solution that helps prevent returns before the purchase is even made.

a partner for the future.

What Smartphonehoesjes.nl values most about Returnless is the collaboration. Not a standard implementation process, but a true partnership, focused on continuous improvement. New ideas, customer feedback, and challenges are discussed openly and acted on quickly.

And their dream for the future? “An AI-powered return predictor: a tool that can identify whether a customer is likely to return an item. So you can act on it in advance,” says Jessica. It’s an ambitious idea, but if it’s up to Smartphonehoesjes.nl, it’s only a matter of time.