Manage and handle NetSuite returns in one overview.
Connect your NetSuite webshop to Returnless and easily manage returns. With the NetSuite RMA extension you have real-time insights into your return data. This way you have the tools at hand to optimize the performance of your catalog.
Fix your returns with our NetSuite RMA module!
With the Returnless returns platform you easily implement a return process to your NetSuite CMS. Customers enter an order number and email address so that the order can be loaded in real-time from NetSuite.
By clever use of Return Rules we can stop and prevent unnecessary returns. For example returns outside the return period of 14 days, or damaged products. With Return Rules you have the ability to pre-approve returns.
NetSuite return analytics.
Track performance of your NetSuite webshop with return analytics!
In our return form, the customer can specify a return reason for each product. We use this to collect valuable data at SKU level.
Create reports by comparing sales data from NetSuite with the return data of Returnless. What is the return percentage, which products are returned the most, and why?
what our users say:
“Since we switched from a competitor and some haste was required, I can only say that what was promised has been fulfilled. Communication lines were short and everything was quickly set up to actually get started.”
E-COM 2 GROUP
“We no longer receive any return related questions from our European customers. Literally, nothing at all. Thanks to Returnless, we managed to get the number of return questions to 0 within two weeks."
“Our KPIs pointed out that a difficult returns process had an effect on the long-term loyalty of our customers. To gain loyal customers for the long term, the entire customer journey must be in order, including your returns process."
“We now have a better return experience for our customers. With Returnless we can easily guide our customers to the returns portal, and have an overview of all returns and a faster way to process these.”
CARE FOR SKIN
Need help? We offer technical support and implementation to get your account live. Contact our development team at email@example.com
Step 1 - Create Saved Search.
First, you need to create a 'Saved Search'. In this case we need a saved search to retrieve all paid orders and filter on the right order. To create a saved search go to Lists > Search > Saved Searches > new.
Step 2 - Set up Criteria.
After picking the right record type, the criteria need to be set up. These differ per shop and per installation. Below you can find an example where only orders with status 'billed' or 'partially fulfilled' can be returned. Also, by filtering on 'type filter' we can retrieve only the items that have inventory.
Step 3 - Results setup.
The next step is selecting the fields to be sent to Returnless. Go to the tab Results. Please also refer to the attached image here as an example.
Step 4 - Script placement.
The next step is deploying a script where Returnless can communicate with. Go to Customization > Scripting > Scripts > New. Select the Returnless Order Info script, that you'll receive from Returnless. By the annotation in the beginning of the script, Netsuite will recognize the type of script. After uploading you are able to deploy the script. Select 'available without login' when deploying.
Step 5 - Setting permissions.
Once you have placed the script, you can grant permissions on the Audience tab. Tick All Roles and All Employees there.
Zodra je het script hebt geplaatst kun je bij het tabblad Audience permissies toekennen. Vink daar All Roles en All Employees aan.
Stap 6 - redirect URL.
Provide the script's External URL to your Returnless contact. The connection with Netsuite can then be completed.
Want to see Returnless in action? We love to give you a tour through our platform. Plan a 15-min demo with one of our colleagues and we will show you all in's & out's.
CUSTOM RETURN FORM
See for yourself? Sure! You can experience the return process first hand from a consumers point of view. You can request a custom return form in your branding below.