Manage and handle Lightspeed returns in one overview.
Connect your Lightspeed webshop to Returnless and easily manage returns. With the Lightspeed RMA app you have real-time insights into your return data. This way you have the tools at hand to optimize the performance of your catalog.
Fix your returns with our Lightspeed RMA module!
With the Returnless returns platform you easily implement a return process to your Lightspeed CMS. Customers enter an order number and email address so that the order can be loaded in real-time from Lightspeed.
By clever use of Return Rules we can stop and prevent unnecessary returns. For example returns outside the return period of 14 days, or damaged products. With Return Rules you have the ability to pre-approve returns.
easily create credit memos in Lightspeed.
Easily create credit memos and refund directly from the Returnless portal!
Within Returnless you handle, credit and manage returns way faster.
Create Credit Memos directly from the Returnless returns portal! If your Payment Provider has a refund option in the Lightspeed extension, it is also possible to directly refund the consumer.
keep your revenue, offer store credit.
Automatically generate discount codes for Lightspeed.
Offer store credit directly in your Lightspeed return form. Instead of a refund, a customer receives a discount code (coupon) that they can spend again in your webshop. This way you have a higher chance that your customer will return to your webstore. How you use coupons is up to you:
- In addition to a refund, give a discount code as an additional option
- Use coupons during certain periods, such as peak periods to stimulate revenue retention
Our data shows 30% of consumers choose coupons instead of a refund.
Lightspeed return analytics.
Track performance of your Lightspeed webshop with return data!
In our return form, the customer can specify a return reason for each product. We use this to collect valuable data at SKU level.
Create reports by comparing sales data from Lightspeed with the return data of Returnless. What is the return percentage, which products are returned the most, and why?
the ultimate return solution
Check out what our users say:
“Since we switched from a competitor and some haste was required, I can only say that what was promised has been fulfilled. Communication lines were short and everything was quickly set up to actually get started.”
E-COM 2 GROUP
“We no longer receive any return related questions from our European customers. Literally, nothing at all. Thanks to Returnless, we managed to get the number of return questions to 0 within two weeks."
“Our KPIs pointed out that a difficult returns process had an effect on the long-term loyalty of our customers. To gain loyal customers for the long term, the entire customer journey must be in order, including your returns process."
“We now have a better return experience for our customers. With Returnless we can easily guide our customers to the returns portal, and have an overview of all returns and a faster way to process these.”
CARE FOR SKIN
Need help? We offer free technical support and help you with implementation.
Mail to email@example.com
Step 1 - Install Lightspeed APP
To connect to your Lightspeed web store, you need to install the Returnless APP in Lightspeed. Go to your Lightspeed environment to Apps > App store and open the Returnless App. Click on install App to start the installation.
We need a few permissions to communicate with your online store. It concerns reading your orders and products. We will of course handle this safely. We only look for an order as soon as a customer wants to return it.Click Next > Grant access to approve the connection.
Step 2 - Existing or new customer?
- Are you already a Returnless customer and already logged in? Then the APP will be installed immediately.
- Are you already a Returnless customer and not yet logged in? Then you can log in and the APP will be installed afterwards.
- Are you not a Returnless customer yet? Create an account and we will immediately install the APP for you.
Step 3 - Complete installation.
With the data we receive from Lightspeed, an integration is prepared in your Returns portal. The installation is then complete. Contact your contact person within Returnless to prepare a return form and start immediately.
Want to see Returnless in action? We love to give you a tour through our platform. Plan a 15-min demo with one of our colleagues and we will show you all in's & out's.
CUSTOM RETURN FORM
See for yourself? Sure! You can experience the return process first hand from a consumers point of view. You can request a custom return form in your branding below.