BigCommerce-wit

Manage and handle BigCommerce returns in one overview.

Connect your BigCommerce webshop to Returnless and easily manage returns. With the BigCommerce RMA extension you have real-time insights into your return data. This way you have the tools at hand to optimize the performance of your catalog.

BigCommerce returns.

Fix your returns with our BigCommerce RMA module!

With the Returnless returns platform you easily implement a return process to your BigCommerce CMS. Customers enter an order number and email address so that the order can be loaded in real-time from BigCommerce.

By clever use of Return Rules we can stop and prevent unnecessary returns. For example returns outside the return period of 14 days, or damaged products. With Return Rules you have the ability to pre-approve returns.

Bigcommerce-return-integration
Credit memo-01

create credit memos in BigCommerce.

Easily create credit memos and refund directly from the Returnless portal!

Within Returnless you handle, credit and manage returns way faster.

Create Credit Memos directly from the Returnless returns portal! If your Payment Provider has a refund option in the BigCommerce extension, it is also possible to directly refund the consumer.

keep your revenue, offer store credit.

Automatically generate coupon codes for BigCommerce.

Offer store credit directly in your BigCommerce return form. Instead of a refund, a customer receives a coupon code that they can spend again in your webshop. This way you have a higher chance that your customer will return to your webstore. How you use coupons is up to you:

  • In addition to a refund, give a coupon as an additional option
  • Use coupons during certain periods, such as peak periods to stimulate revenue retention
Our data shows 30% of consumers choose coupons instead of a refund.

Coupon-build
Analytics-12

BigCommerce return analytics.

Track performance of your BigCommerce webshop with return analytics!

In our return form, the customer can specify a return reason for each product. We use this to collect valuable data at SKU level.

Create reports by comparing sales data from BigCommerce with the return data of Returnless. What is the return percentage, which products are returned the most, and why?

what our users say:

5 sterren

“Since we switched from a competitor and some haste was required, I can only say that what was promised has been fulfilled. Communication lines were short and everything was quickly set up to actually get started.”

Remco Nonnekes,
E-COM 2 GROUP

5 sterren

“We no longer receive any return related questions from our European customers. Literally, nothing at all. Thanks to Returnless, we managed to get the number of return questions to 0 within two weeks."

Stef Habraken,
FLANEUR HOMME

5 sterren

“Our KPIs pointed out that a difficult returns process had an effect on the long-term loyalty of our customers. To gain loyal customers for the long term, the entire customer journey must be in order, including your returns process."

Jimmy Joosten,
Jumbo Sports

5 sterren

We now have a better return experience for our customers. With Returnless we can easily guide our customers to the returns portal, and have an overview of all returns and a faster way to process these.”

Kim Gropstra,
CARE FOR SKIN

integration manual.

Need help? We offer free technical support & implementation. Mail to developer@returnless.com

Follow these steps to establish a BigCommerce link:

1. Create API key

In BigCommerce, go to Settings > API Accounts. Click Create API Account and create a new V2/V3 API Token with the following permissions:

  • Create Payments
  • Get payment methods read only
  • Saved payment methods read only
  • Customers read only
  • Information and settings read only
  • Customize orders
  • Products read only
  • Order transactions read only
Click Save to create the API key. Save the data. For the link with Returnless you only need the Access token .
 

2. Set up integration in Returnless

In the Returnless return portal, go to Integrations  and set the following
 
Is active: Yes
Platform: BigCommerce
Integration title: Choose a title, such as the name of the shop.
Type: Webshop
API Password: The Access Token created
Store ID: The ID of your shop. You can easily see this in the address bar in BigCommerce instead
 
Save the integration.
 

3. Link return form to integration

In the returns portal, go to Return forms and select the desired form.
 
Go to Webshop integration and select the newly created integration under the following settings:

  • Order Info Integration
  • Coupons Integration
 
Save the form to complete the integration.
Leonie

PLAN DEMO

Want to see Returnless in action? We love to give you a tour through our platform. Plan a 15-min demo with one of our colleagues and we will show you all in's & out's.

PLAN DEMO
Main | Favicon-RGB-White

CUSTOM RETURN FORM

See for yourself? Sure! You can experience the return process first hand from a consumers point of view. You can request a custom return form in your branding below.

REQUEST RETURN FORM