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Multiple addresses
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Instructions
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Reparation
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Theft
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Low value items
One single and easy-to-follow process for any type of return.
It often occurs returns need to be delivered to different addresses. Your repairs or warehouse might be in a different location than your headquarters. Or maybe you work together with an e-fulfillment partner.
Easily implement a custom process for different types of returns.
Add dynamic instructions in your return form and minimize customer inquiries.
Some products require technical help. Often these kinds of products are returned flagged as 'defect'. When in reality the item just required a specific instruction.
We understand you might want to prevent these kinds of returns. By adding custom fields in your return form, you are able to check if the product really is defect and needs repair beforehand.
No more hassle with reparation or warranty requests.
When you sell electronics and gadgets you might offer your customers a warranty policy as an additional service.
Avoid processing your warranty requests manually via a separate form, or worse, via email. Instead, include warranty requests digitally in your return flow. Enabling you to manage one single process for all types of returns, whether it is a warranty or repair.
With Returnless you have the possibility to include a warranty flow in your return process. This way you manage one overarching process and you make sure you will receive all information needed to handle the warranty smoothly. You can add custom questions based on your specific needs, such as photo uploads, checkboxes, open fields etc.
Prevent theft.
Anonymize your shipping address.
Do you sell items of high value? And are you often dealing with packages that get lost or are stolen?
Theft occurs more often than you think, especially with electronics.
Avoid unnecessary return costs for products you might not want back at all.
Some items have such a low value, you might not want them returned to your warehouse at all. Some examples are cables or small accessoires.
For these kinds of items it is often simply less costly to provide a refund without a shipment.
With Return Rules you are able to add your own specific rules based on return criteria such as cost price. Enabling you to approve without shipment automatically whenever a product has a cost price below a certain value.
PLAN DEMO
Want to see Returnless in action? We love to give you a tour through our platform. Plan a 15-min demo with one of our colleagues and we will show you all in's & out's.
CREATE FREE ACCOUNT
Experience our platform yourself by creating a free account. You can set-up and test out a return form in your branding, and check out all our features first hand.