returns for webshops in electronics.
If your webshop sells electronics & gadgets, then you might run into specific issues regarding your returns. Such as reparation requests and warranties. With Returnless you are able to digitize and automate your returns, and manage a custom return process fitted to your needs. With our return management software you'll get real-time insights into your return data. Giving you the tools to optimize the performance of your catalog.
Low value items
One single and easy-to-follow process for any type of return.
It often occurs returns need to be delivered to different addresses. Your repairs or warehouse might be in a different location than your headquarters. Or maybe you work together with an e-fulfillment partner.
Easily implement a custom process for different types of returns. You are able decide what needs to happen or where it needs to go based on return criteria, such as SKU or product type.
Add dynamic instructions in your return form and minimize customer inquiries.
Some products require technical help. Often these kinds of products are returned flagged as 'defect'. When in reality the item just required a specific instruction.
We understand you might want to prevent these kinds of returns. By adding custom fields in your return form, you are able to check if the product really is defect and needs repair beforehand.
No more hassle with reparation or warranty requests.
When you sell electronics and gadgets you might offer your customers a warranty policy as an additional service.
Avoid processing your warranty requests manually via a separate form, or worse, via email. Instead, include warranty requests digitally in your return flow. Enabling you to manage one single process for all types of returns, whether it is a warranty or repair.
With Returnless you have the possibility to include a warranty flow in your return process. This way you manage one overarching process and you make sure you will receive all information needed to handle the warranty smoothly. You can add custom questions based on your specific needs, such as photo uploads, checkboxes, open fields etc.
Anonymize your shipping address.
Do you sell items of high value? And are you often dealing with packages that get lost or are stolen?
Theft occurs more often than you think, especially with electronics. Minimize your risk as much as possible by anonymizing your shipping address. Making it invisible what the parcel might contain and less attractive for criminals to steal the parcel.
Avoid unnecessary return costs for products you might not want back at all.
Some items have such a low value, you might not want them returned to your warehouse at all. Some examples are cables or small accessoires.
For these kinds of items it is often simply less costly to provide a refund without a shipment.
With Return Rules you are able to add your own specific rules based on return criteria such as cost price. Enabling you to approve without shipment automatically whenever a product has a cost price below a certain value.
our key features.
These are our most popular features from our
customers in your industry.
smart return form.
100% customizable & on-brand.
Customer friendly experience. With the smart return form, customers can independently create a return label and choose their favorite return method from your own selection. The process is very easy to follow, making up for fewer customer service questions.
Custom branding. The return form is set-up in your webshops branding, including your logo and a custom header image.
Custom fields. To ensure that you receive all the correct return information you need to process returns smoothly, you are free to edit form fields entirely including making custom fields, drop-downs, checkboxes & photo uploads.
"Consolidate all types of returns into one single process for a smooth & easy to follow experience."
One single overarching process for all types of returns.
Dynamic follow-up questions. We can imagine your follow-up questions will differ per product type. With the smart return form you have the possibility to ask different follow-up questions on a specific SKU-level. Giving you more insight into the core reasons for your returns per product type. But also allows you to add return instructions for specific products, such as support articles and instructions for tech products.
Offer trades with store credit. In our return form you can offer your customer store credit via an automatically generated coupon code instead of a refund, making it more likely for your customer to return to your store and make a new purchase.
automation via return rules.
Automate your return policy and avoid unnecessary costs for low value products or warranty requests.
With our Return Rules you can easily set-up your own automation flows. Allowing you to process returns faster and decide next steps automatically. Return Rules can lead to the following outcomes:
- Approve return
- Approve without shipment
- Free return
- Reject return
Curious to see which Return Rules might apply to your shop? Review some examples below!
"You can save a lot of time by automating your return process. All you need is the right rules & conditions."
Our most popular Return Rules for electronics & gadgets webshops.
We can imagine you do not have any idea how to get started with automating your returns but don't worry, we got you!
Do any of the conditions below apply to you?
- Your catalog contains products of low value
- Your return period can expire
- You'll provide your customers with a repair or warranty service
Than we might be able to save you lots of time with our Return Rules. Look right to see examples of our most popular Return Rules for webshops in electronics and gadgets.
PRODUCTS OF LOW VALUE
Some products you might not want in return, simply because shipping might cost you more than a providing a refund. The best option for these kinds of products it that you approve the return without shipment. In this case you refund the item and no return shipment has to take place.
- Selected conditions 'Cost price is lower than X'
- Selected action: 'Approve without shipment'
- Optional: Make sure your customers can only do this an X amount per period, by including an extra return rule.
The customer can keep the item and will receive a refund. No shipment has to take place.
REPAIR OR WARRANTIES
Some of your products include a repair or warranty policy. You want to provide free shipping for your customers.
- Selected condition 'Product reason is warranty'
- Selected action: 'Free return'
Your customer does not need to pay for the return label and will automatically receive a free return.
RETURN PERIOD EXPIRED
In your return policy you operate a 30 day return period. Once the 30 day deadline has passed, returns need to be rejected.
- Selected condition: 'Order age is greater than 30 days'.
- Selected action: 'Reject'
All returns outside of the 30 day return period are rejected automatically.
Easy & affordable shipping options for every type of parcel.
Whether you are sending small mailbox parcels or large parcels. We have a suitable shipping method for every type of return. If you prefer, you are also able to upload your own negotioted contract rates.
Customers receive status updates automatically and can easily track & trace their return anytime in our portal. Giving them realtime insights into the whereabouts about their return parcel, giving your customer service department a break with less inquiries about returns.
Check out what our customers in similar industries say:
“Returnless helps us make sure our return process is in order with little to no friction."
“Ever since we implemented Returnless we handle returns 44% faster."
“Our returns are handled automatically. Relieving customer's worries and also creates scalability."
“Aftercare is extremely important to keep customers loyal to your brand."
Want to see Returnless in action? We love to give you a tour through our platform. Plan a 15-min demo with one of our colleagues and we will show you all in's & out's.
CUSTOM RETURN FORM
See for yourself? Sure! You can experience the return process first hand from a consumers point of view. You can request a custom return form in your branding below.